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Later this month (January), the City will be collecting and replacing your existing recycling Toter and delivering a 64-gallon garbage Toter. Properties will receive one 64-gallon garbage Toter and one 96-gallon recycling Toter, unless the property owner makes selections.
Recycling - You have the option to select either a 96-gallon or 64-gallon Toter and select additional recycling Toters, all at no charge.
Garbage - You will be provided with one (1), 64-gallon Toter at no charge. You can choose to receive additional 64-gallon garbage Toters. A quarterly fee of $37.50 will apply for each additional Toter.
No garbage outside of a City-issued Toter or in any other container will be collected
When will the garbage and recycle toters be delivered? Deliveries are scheduled to begin the week of January 30th
What is being picked up in the delivery? Old recycling toters will be collected and upcycled. Any old garbage containers that property owners do not want as well will be collected if left out
What if the property owner’s are going away for an extended amount of time? The current plan is to deliver to the address, but if the property owner needs a separate arrangement, they will need to call DPW to schedule a later delivery date, 585-396-5060
For whatever reason if no selection is made from the postcard what will happen? They will receive by default (1) 64 gallon garbage toter and (1) 96 gallon recycling toter
Why does the automated phone message ask for a 5 digit PIN when the postcard only has a 4 digit #? Just enter the 4 digit PIN provided to you, this will still work and is being addressed with the company
How can I add additional toters after I’ve made my selection and they’ve been delivered? Contact the Treasurer’s office to make the request, they will then coordinate with DPW on supplying a residence additional toters. (Additional toters are $37.50 quarterly each)
I have multiple properties and on the postcard there is no indication as to which property the postcard is for. You’ll need to call DPW and speak to Leslie to find out which postcard corresponds to which property.
I have a 3 family home, will I automatically receive 3 garbage toters? No, unless specified you will only receive 1 garbage toter. Additional toters can be requested and will be charged $37.50 per toter each quarter on your water/sewer bills.