Why water is discolored or cloudy?

Occasionally sediment is stirred up in the water mains as the result of a heavy demand (fire fighting, hydrant flushing) or as a result of normal main flushing by the distribution system workers.  The water coming out of your tap has been treated and disinfected as usual, but it picked up iron (rust) or sediment along the way to your home or business. We recommend that you run your cold water tap for several minutes until the water clears. If your water does not clear up shortly, contact the water plant at 585-396-5064 to let us know about the problem.

Show All Answers

1. I have a question about my water bill. Who should I call?
2. What do I do with backflow reports?
3. Is water my expensive?
4. What is the Distribution System?
5. Leaks – If there is water in my front yard or the street?
6. Where does my water come from?
7. What is my water’s hardness?
8. Do I need a water softener?
9. Is my water fluoridated?
10. Are chloramines used to treat my water?
11. Can I taste or smell chlorine in my water?
12. Can I remove chlorine from my water?
13. Do Hazardous Algae Blooms (HABs) affect my water?
14. Why water is discolored or cloudy?
15. There is a pink slime or growth in my toilet or shower. Is this caused by my water?