City of Canandaigua residents and property owners now have the option of paying their water/sewer utility bills and accessing information about the status of their water/sewer utility accounts online.
Requests for service (e.g.: water shut-off) can also be submitted online.
Set up your online account access.
Electronic Payment Options
You will need your account number and the amount from your most recent invoice to access the online system.
The fee for paying on line is a flat fee of $1.25 plus 3% of the payment amount.
If you do not want to pay the fee, the City offers an automatic withdrawal from your account for free. You can call the Clerk-Treasurer's office at 585-396-5000, ext. 5015 for information on how to sign up or fill-out a Canandaigua Automatic Payment System (CAPS) form.